More like CenturyWin…
I have to admit that when I wrote the previous blog post that trash-talked CenturyLink, I had no idea that they would find my blog and actually try and make it right. I wasn’t even aware that ANYBODY was even reading my blog at all, other than the occasional friend who felt obliged to read what I was babbling about.
I hardly expected that they would get to the bottom of it. It was a cohesive effort between CenturyLink management, CenturyLink techs, and myself and a bit of help I enlisted. I had to prove that the issue was not coming from inside wiring or anything like that. So I got a friend’s help and we ran brand new CAT5 wire straight from the box outside to the modem with no other taps anywhere. After that, CenturyLink was able to determine that everything looked good all the way from the central office to the modem.
They managed to discover where the problem was on their end, and they fixed it. We got credit to our account, and we also got our speed bumped back up to the full 10mbit/sec.
If you’re thinking about getting CenturyLink DSL service, …it’s likely to be a lot more reliable than wireless service, and now that they are aware of how this problem occurred, they should be able to avoid that pitfall again. Plus paying for the wireless equipment and install from a wireless broadband company is pretty spendy. I’d recommend going hard-wired.
Now if only Microsoft would take as much initiative and fix the stuff I complain about on this blog…
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