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EDIT 3-29-2010: The following is a former
expression of how I felt about CenturyLink.
Since the time of writing, CenturyLink got on
the ball and fixed the problem and made it right.
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Well, I told somebody about my gripes and rantings on my blog here, and I just realized they would have to dig through to find them because all of my more recent blogs were actually trying to be rather up beat.
So I present to you, … another rant about CenturyLink (yes, they changed their name). I had my pet(or pet-peeved) name for CenturyTel, it was CenturySmell. Then they recently changed it to CenturyLink, which I of course call CenturyStink.
Am I serious about my disdain for this company? Oh you bet I am. The company royally screwed over my parents. They took something like 6 months before they FINALLY ported his business phone numbers out to our new phone service. In the process they cost him hundreds or maybe thousands of dollars.
I have my own complaints about the company too. They have their own stupid mini-contracts that they never tell you about. I got DSL internet a few years ago on my own phone line, then when I moved, I couldn’t just switch the service to my new location, they had to charge me a cancellation fee…which I couldn’t pay, and I didn’t need the internet at the new place anyway, so I was really wanting to just drop them, but nooooo, they had to tell me I was under a contract and had to pay an early termination fee to cancel it early. Eventually I got the family there to take over the service, so I got out of it. Still, they have no right to act like a freaking cell phone company.
On the list of other dings on CenturyStink’s record, are CRAPPY internet, TERRIBLE customer service, and non-existant repair. They sell us an internet speed of 10megabits/second, and they don’t even bother to pro-rate it when their stupid techs bump it all the way down to 3.5mbit/sec so they can supposedly “fix the disconnects”. They didn’t FIX it… they made it WORSE. It disconnects nearly 30 times a day, or else at least acts completely retarded 30 times or more a day. They always say we’re the only ones having this problem, and that it is probably because we’re so far out from their office, which is …what,…a MILE exactly maybe? Golly… if they can’t make 3.5 megabit/sec work without problems just 1 mile away, I wonder what it’s like right in their office…probably 40% uptime!
I know we’re not the only ones with crappy DSL service from them. They also refuse to come out and look at the situation anymore. They figure they replace the modem (which doesn’t fix anything). They come in and make sure that the “Auto-Reconnect” feature is turned on, and that’s it…. now they don’t even come out.
Tell me CenturyStink… if we’re the only ones with this problem, then you obviously have the time to come and look at our issue and fix it right? Except they don’t know HOW to fix it, because they’re not as bright as they claim to be. I hate living out here where there’s no quality options for things like internet. I’m going to move elsewhere as soon as I can!
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