More like CenturyWin…
I have to admit that when I wrote the previous blog post that trash-talked CenturyLink, I had no idea that they would find my blog and actually try and make it right. I wasn’t even aware that ANYBODY was even reading my blog at all, other than the occasional friend who felt obliged to read what I was babbling about.
I hardly expected that they would get to the bottom of it. It was a cohesive effort between CenturyLink management, CenturyLink techs, and myself and a bit of help I enlisted. I had to prove that the issue was not coming from inside wiring or anything like that. So I got a friend’s help and we ran brand new CAT5 wire straight from the box outside to the modem with no other taps anywhere. After that, CenturyLink was able to determine that everything looked good all the way from the central office to the modem.
They managed to discover where the problem was on their end, and they fixed it. We got credit to our account, and we also got our speed bumped back up to the full 10mbit/sec.
If you’re thinking about getting CenturyLink DSL service, …it’s likely to be a lot more reliable than wireless service, and now that they are aware of how this problem occurred, they should be able to avoid that pitfall again. Plus paying for the wireless equipment and install from a wireless broadband company is pretty spendy. I’d recommend going hard-wired.
Now if only Microsoft would take as much initiative and fix the stuff I complain about on this blog…
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Tags: CenturyLink, CenturyTel, happy, internet, praise
Jason,
Hey man. I’m very pleased that we were able to get the problem fixed for you. Just want to send out my round of applause to everyone involved as it was certainly a team effort with all parties that were involved. Here’s to hoping that this issue is resolved for good. Nonetheless you know how to reach me!
Joey H
CenturyLink Customer Outreach
Joey@CenturyLink.com
I MUST ADMIT – THIS POST NEEDS AN UPDATE.
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CENTURYLINK Made a strong effort to appear to reach out and fix my problem, however, they never did fix the problem! Each time it would seem to be fixed, it would last at most only days and then begin doing the same thing all over again.
The fact that my parents have since dropped CenturyLink’s service entirely proves that they were not satisfied with their service or customer service. They have since gone to a wireless high-speed internet service through a local ISP.
CENTURYLINK – NICE TRY, BUT NO CIGAR. I was even told by one of the higher-ups that my personal web server could have been the problem because their service isn’t designed for hosting servers – Wow… really? I left – completely moved out of my parents’ home along with my personal web server (which rarely was even on), and it had still continually disconnected. Was even told that the VOIP phones could have been to blame. SERIOUSLY?? Do Centurylink techs not even understand basic TCP/IP?? I’m apparently smarter than the entirety of the Centurylink support guys that I’ve met to date. None of them seem to get the basic technology of DSL and networking. What do you pay them for??
Personally, I had gone with Qwest fiber internet, but come to find out – all hell has broken loose, and Qwest is now becoming CenturyFail. FAIL OF THE CENTURY.