CENTURYLINK Made a strong effort to appear to reach out and fix my problem, however, they never did fix the problem! Each time it would seem to be fixed, it would last at most only days and then begin doing the same thing all over again.

The fact that my parents have since dropped CenturyLink’s service entirely proves that they were not satisfied with their service or customer service. They have since gone to a wireless high-speed internet service through a local ISP.

CENTURYLINK – NICE TRY, BUT NO CIGAR. I was even told by one of the higher-ups that my personal web server could have been the problem because their service isn’t designed for hosting servers – Wow… really? I left – completely moved out of my parents’ home along with my personal web server (which rarely was even on), and it had still continually disconnected. Was even told that the VOIP phones could have been to blame. SERIOUSLY?? Do Centurylink techs not even understand basic TCP/IP?? I’m apparently smarter than the entirety of the Centurylink support guys that I’ve met to date. None of them seem to get the basic technology of DSL and networking. What do you pay them for??

Personally, I had gone with Qwest fiber internet, but come to find out – all hell has broken loose, and Qwest is now becoming CenturyFail. FAIL OF THE CENTURY.

Hey man. I’m very pleased that we were able to get the problem fixed for you. Just want to send out my round of applause to everyone involved as it was certainly a team effort with all parties that were involved. Here’s to hoping that this issue is resolved for good. Nonetheless you know how to reach me!

Joey H
CenturyLink Customer Outreach
Joey@CenturyLink.com